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Orders

Orders must be accompanied with the signed quotation sheet to confirm the order and the specification required. Any deviation of this is to be discussed with Cambium Joinery and modified accordingly to be approved and signed by the buyer. Any modifications from the quotation document may incur a price alteration.

As your order is bespoke to you and your project we do not accept cancellation of goods if the manufacturer has commenced. The deposit is non-refundable.

Please ensure you thoroughly check all CAD drawings. Once signed off, these will be actioned for manufacture.

Timescale

Any timescales quoted on receipt of order are estimates and may be subject to change.

Lead times do vary throughout the year, but Cambium Joinery will endeavor to meet the delivery/completion time discussed when an order is placed.

Delivery/completion dates cannot be agreed before an order is received as we do work on a first come first served basis.

Product

Doors and windows are fitted with Cambium Joinery standard ironmongery unless otherwise stated and detailed in the quotation.

Please note that timber is a natural product and therefore variations in the appearance may occur.

If Cambium Joinery strongly recommends that a design or paint finish is not suitable for the product requested but the customer still orders the item, it will not be covered by our guarantee. For example, when large doors on a south facing house are finished in black paint, no matter what the material used to manufacture the doors, they will move far more than any other colour.

Planning Permissions

All planning permission and subsequent local authority requirements are the responsibility of the customer. This is, however, an additional service we can provide if necessary at an additional charge.

Prices

Quotations are valid for 30 days.

Prices are subject to change without notice due to the fluctuating cost of timber.

All prices are exclusive of VAT.

Payment

All orders require a 50% deposit unless accompanied by an existing credit account. The remainder of the payment is to be cleared before collection or delivery. If the final payment is not received, goods will not leave the workshop.

Products can be checked by the buyer before delivery at the workshop.

Manufacture will commence upon receipt of the cleared deposit.

Credit account holders must clear their account within 28 days of receipt of invoice. If payment is not received within this period, the account will be frozen and future orders will be subject to the standard payment terms of 50% deposit or a reduction of your credit facility.

Any orders below £500.00 require full payment on order. This is irrelevant to any credit account.

Cambium Joinery does not accept retentions.

We will exercise our statutory rights to claim interest and compensation for any late payment.

Interest will be charged at 4% above the Bank of England base rate every day until the debt is recovered.

Delivery

When the products are delivered, please check immediately for any damage.

Damage to the goods must be reported, in writing, to Cambium Joinery within 24 hours of receipt.

Delivery of goods cannot be arranged until payment is received or any overdue credit account is cleared.

Warranties

Warranties are activated from the day of delivery.

Warranties are activated as soon as payment is received for those on a credit account.

Marketing

Any photos taken of our products in situ will be used for our marketing purposes. Unless written consent is given, we will not use the customer name.